In Fall 2025, the Center undertook the second phase of a community needs assessment to inform the development of a strategic plan and research agenda. This phase focused on hearing from people experiencing houselessness in the Atlanta area to better understand their lived experiences, awareness of homeless-serving organizations and resources, and perceptions of system strengths and gaps. While phase one interviews with homeless-serving organizations largely focused on the City of Atlanta, individuals experiencing houselessness were residing in the City of Atlanta, DeKalb County, and Fulton County.

To capture a range of perspectives, we conducted 12 interviews with individuals experiencing various types of houselessness. Some individuals were living in extended stay hotels, others were living on the street, and some were living in transitional shelters. The sample included single adults, as well as individuals with partners and children. Length of time experiencing houselessness varied widely – from many years to only recently. Interviews explored: 1) awareness of and experiences accessing and utilizing services, 2) strengths and gaps in the homeless-serving system, and 3) opportunities to enhance system effectiveness and collaboration. A full description of the interview methods is provided in Appendix A.

The purpose of this report is to share key findings from these conversations and provide insights to inform the Center’s strategic directions and efforts in research, evaluation, and technical assistance. These insights are intended to guide the Center’s future efforts and spark continued dialogue among stakeholders. Stakeholders are encouraged to use this report to identify areas for partnership, target unmet needs, and support planning efforts across the system.