The research problem for this study is focused on the need to know how students acquire and use information. Research indicates a lack of understanding of what students know about information and how they use information and this study used the Information Literacy Competency Standards for Higher Education (Appendix A) as the basis for acquiring a better understanding of what kind of information freshman students at Virginia Tech need and how they acquire it during their first semester at college. Students were asked questions about their information use during fall semester 2000, using both email questioning and in face-to-face interviews. The data collected was used to develop insights into how students acquire and use information and resulted in suggestions that could be used in revising and improving instruction for freshman students that is provided by the University Libraries at Virginia Tech.