Date of Award
Spring 4-15-2019
Degree Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department
Marketing
First Advisor
Dr. S. Tamer Cavusgil
Second Advisor
Dr. Naveen Donthu
Third Advisor
Dr. Jeffrey Parker
Fifth Advisor
Dr. Konstantinos Bozos
Sixth Advisor
Gabriele Zedlmayer
Abstract
Multinational firms publish annual corporate social responsibility (CSR) reports to signal to stakeholders they are ‘doing better by doing good.’ However, many firms have not effectively integrated technology with CSR to generate impactful long-term solutions. The era of mindful consumption is about creating hi-tech opportunities to satisfy consumers as well as limit resource use. In this research we examine how CSR is revolutionized by technology. We present research based on in-depth conversations with experts and illustrative case studies on how AI is disrupting the world of CSR. Specifically, we examine how the latest technologies in artificial intelligence (AI) and machine learning (ML) are changing perspectives on CSR for countries, industries, firms, and nongovernmental organizations (NGOs). We present an extended stakeholder framework to display the way technology is fundamentally changing how international business is conducted. This research also quantitatively examines the financial impact that CSR has on tangible returns for multinational enterprises (MNEs). Through the lens of institutional theory, we examine which industries CSR and sustainability yield the most beneficial returns over time.
DOI
https://doi.org/10.57709/14263139
Recommended Citation
Napier, Elizabeth, "Technology Enabled Social Responsibility Projects and an Empirical Test of CSR's Impact on Firm Performance." Dissertation, Georgia State University, 2019.
doi: https://doi.org/10.57709/14263139