Current information science literature says that library services need to be marketed to users. While the literature has lots of advice on how to develop a marketing plan, there have been few reports on the actual implementation of a marketing campaign and the resulting impact on academic library services. This case study describes the design, implementation and evaluation of a marketing campaign to promote the use of a new virtual reference service at Texas A&M University. The overall impact of the marketing campaign on the use of the service is discussed.
MacDonald, K. I., vanDuinkerken, W., & Stephens, J. (2008). It's all int he marketing: The impact of a virtual reference marketing campaign at Texas A&M University. Reference & User Services Quarterly, 47(4), 375-385.