Date of Award
6-9-2006
Degree Type
Thesis
Degree Name
Master of Arts (MA)
Department
Communication
First Advisor
Arla Bernstein - Chair
Second Advisor
Merrill Morris
Third Advisor
Greg Lisby
Abstract
It has long been established that “communication is of fundamental importance in the operation of all organizations, and a knowledge of the efficiency of the general communication system is vital to achieve high levels of organizational effectiveness” (Greenbaum, Clampitt, & Willihnganz, 1988, p. 245). With this in mind, over the past forty years many organizations have turned to communication audits to identify strategies to improve their organizations’ communication practices. One such organization is the State Bar of Georgia. Using Downs and Hazen’s (1977) Communication Satisfaction Questionnaire, this study assessed the health/effectiveness of the Bar’s formal and informal communication channels, identified problems and made recommendations for improvement. In addition to gaining a better understanding of the strengths and weaknesses of the Bar’s existing communication channels, the audit showed how communication practices at the Bar relate to employee job satisfaction.
DOI
https://doi.org/10.57709/1061274
Recommended Citation
Jones, Christopher Tyler, "In Search of Communication Satisfaction at the State Bar of Georgia." Thesis, Georgia State University, 2006.
doi: https://doi.org/10.57709/1061274