Date of Award

Fall 12-20-2012

Degree Type


Degree Name

Master of Public Health (MPH)


Public Health

First Advisor

Dr. Laura Salazar

Second Advisor

Dr. Gwen Davies


Description of program

Positive Impact is a non-profit organization established in 1992. The organization’s focus was ‘to eliminate the risk of HIV transmission and to empower those affected by HIV through culturally competent and inclusive prevention, education, mental health and substance abuse treatment services’.1

Evaluation questions and explanation

The purpose of this evaluation was to determine how satisfied the clients were with the HIV mental health-counseling program. Overall, the survey and evaluation were conducted to enhance the effectiveness of service delivery as well as overall agency operations. The following questions were the focus of the evaluation:

  1. Are the clients satisfied with the services provided?
  2. Are the clients satisfied with the staff that provided the services?
  3. As a direct result of services received, have clients’ improved their personal lives?
  4. Are the psychiatric services, including medications that were prescribed, benefiting the client?
  5. Have the clients’ improved their relationships with persons other than their mental health provider?


Using a 50-question paper survey, we collected data from the clients who were currently enrolled in the mental health program. The survey included multiple choice and 5-point Likert scale questions. Frequencies and percentages were calculated using SPSS for questions that contained answer selections.

Main findings

Results showed that the clients were satisfied with the services provided. 73% of respondents strongly agreed that they liked the services that they received with Positive Impact. Overall, the clients were satisfied with the staff that provided their services. Respondents agreed that the staff had their best interest in mind. 30% of clients agreed that their personal lives improved after receiving services. For the respondents that had psychiatric help, an approximately 50% strongly agreed that these services are benefiting them. An average of 30% of clients agree that their relationships with other people has improved.


Positive Impact should continue to create continued program satisfaction surveillance in order to assist future evaluation and continue to improve the program. They should administer the survey that was used in this evaluation or a variation of it once every year.