Identification of Key Predictors of Rapid Change Adaptation in a Service Organization: An Exploratory Study that Also Examines the Link Between Rapid Change Adaptation and Organizational Capability

Authors

Carol D. Hansen, Georgia State UniversityFollow
Constantine Kontoghiorghes

Document Type

Article

Publication Date

Spring 2004

Abstract

This exploratory study attempted to identify key predictors of rapid change adaptation in a service organization. The results of this study suggested that rapid change adaptation would be more likely to occur in an organizational setting within which there is an emphasis on process and quality improvement, innovation, rapid technology assimilation, and internal customer focus. Rapid change adaptation was in turn found to be highly associated with the following organizational outcomes: quick product/service introduction, quality performance, productivity, and competitiveness.

Comments

Published in Organization Development Journal, vol. 22 no. 1 (2004), pp. 21-39.

Recommended Citation

Hansen, Carol D. and Kontoghiorghes, Constantine, "Identification of Key Predictors of Rapid Change Adaptation in a Service Organization: An Exploratory Study that Also Examines the Link Between Rapid Change Adaptation and Organizational Capability" (2004). Andrew Young School of Policy Studies Faculty Publications. 1.
https://scholarworks.gsu.edu/aysps_facpub/1