Date of Award

Spring 5-5-2023

Degree Type


Degree Name

Doctor of Business Administration (DBA)



First Advisor

Dr. Satish Nargundkar

Second Advisor

Dr. Todd Maurer

Third Advisor

Dr. Subhashish Samaddar


Unexpected events are part of the nature of business for organizations as they operate in a world awash with uncertainty. Businesses must be able to successfully navigate incidents that seek to threaten their viability, create ways to survive, and, at times, take advantage of the opportunities these disruptions bring and thrive, despite these events and their operational effects. Organizational resilience is a dynamic-capability and is also a vital component that supports entities managing their way through disruptive events and, at times, even making the most of them by way of lessons learned and/or the development or enhancement of their organizational capabilities. In this study, I empirically examine, using a conceptual model, how the focus organization moved through the three phases of Organizational Resilience - Anticipation, Coping, and Adaptation - as it responded and adjusted over time to the pandemic. In this study, I extend an earlier study I co-authored focusing on Duchek’s organizational resilience model’s application to the higher education sector to the eldercare sector and examine the processes through which a particular facility moved through each phase of the model as they responded to the COVID-19 pandemic in ways that allowed them to continue operations. I employ a qualitative, exploratory case study approach to examine the levels of support they provided their senior customer base and the pandemic’s implications on both administrators and residents. I extend the nascent body of research on organizational resilience through a business management lens. Practically, I also highlight important lessons that might assist eldercare practitioners in planning for, responding to, and moving through other potentially disruptive events that could significantly threaten and adversely impact their operations so that they might be better positioned to successfully manage future adverse experiences.


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