Author ORCID Identifier

https://orcid.org/0000-0003-2441-1712

Date of Award

Spring 5-5-2020

Degree Type

Project

Degree Name

Doctor of Nursing Practice (DNP)

Department

Nursing

First Advisor

Kimberly A. Hires, PhD, RN

Abstract

Purpose: Evaluate the use of CyraCom video assist language translation application among Korean- and Spanish-speaking patients, seen in two infusion centers located in a southeast metro area, and summarize the patient and staff responses.

Methods: This project used a descriptive study design where participants were recruited via a convenience sample from two infusion centers in the southeast United States. Eligible participants were patients undergoing infusion therapy, RNs, MDs, and PAs. Participants completed a pre and post-survey that was comprised of three-questions. The questions measured ease of use and satisfaction in both infusion centers.

Results: A total of five surveys were collected from participants and seven surveys from the clinical staff. Descriptive statistics were used to analyze the data. Among patients when asked "compared to a live translator would you use this device again?" 80% of participants responded "yes". One-hundred percent of participants responded "yes" to the question "have you ever used a live interpreter to translate for you before?" A total of 7 responses were received from infusion center staff. Approximately 72% of the staff "thought the system was easy to use". However, 29% agreed with the following statement "I felt very confident using the system".

Conclusion: Findings suggest that although technology cannot replace a competent, trained language interpreter, using a language translation application can assist in reducing costs associated with acquiring language interpretation services, reducing the time it takes for the translator to travel to the location, and allows the care team easy access to contacting a translator with three clicks when using the iPad, streamlining an operational process for improving practice issues. Technology-driven innovations are especially imperative for transformative service organizations like hospitals, where new devices and systems can dramatically enhance patients outcomes.

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